Preorder Policy

When you place a preorder, you are reserving a unit of a product that may not yet be manufactured, in final packaging, or in our physical possession. You are not purchasing an item that is ready to ship immediately.

Your card or payment method is charged in full at the time you place your preorder — not when the product ships. By placing a preorder, you explicitly authorize Seoul Food Co. to charge your payment method the full order amount, including applicable tax and shipping, immediately upon checkout.

We charge instantly (rather than at ship time) because preorder proceeds help fund the production run itself. We disclose this clearly at checkout, and you’ll see this policy linked before you complete payment.

Each preorder listing includes an estimated ship window (e.g., “Ships Fall 2026”). This date is our good-faith estimate based on current production planning and is not a guaranteed delivery date. Food production, co-manufacturing, and cross-border logistics timelines can shift due to factors outside our control, including but not limited to:

• Manufacturing or co-packing delays
• Ingredient sourcing or supply chain disruptions
• Quality control holds or failed testing
• Regulatory or customs delays
• Shipping carrier disruptions

If we anticipate a delay beyond the estimated ship window, we will notify you by email with an updated estimated date. You will have the option to:

• Continue waiting for the updated date, or
• Cancel your preorder for a full refund, with no cancellation fee

We will not indefinitely hold your payment without providing status updates. If a preorder has not shipped within 120 days of the original estimated ship date and you have not been given the option to cancel, you may request a full refund at any time by contacting simon@kimpops.co, and we will process it within 14 business days.

• You may cancel your preorder for any reason before it ships and receive a full refund. See our Refund Policy for the process and timeline.
• Once your order has shipped, cancellation is no longer available; the Refund Policy’s post-delivery terms apply instead.
• Changes to flavor, quantity, or shipping address must be requested at simon@kimpops.co before the order enters production/fulfillment; we cannot guarantee changes can be accommodated once a production run has been finalized.

If we are unable to fulfill a preorder — for example, because we discontinue a flavor or SKU, cannot pass a required food safety test, or wind down operations — we will notify all affected customers and issue a full refund to the original payment method. We do not offer store credit in lieu of a refund in this scenario unless you affirmatively choose it.

You will receive an email confirmation when your preorder is placed and another when it ships, along with tracking information where available. Please ensure your email address and shipping address are accurate at checkout; we are not responsible for delays or non-delivery caused by incorrect address information you provided, though we’ll try to help resolve it.

Because preorders are charged before shipment, we recognize card issuers may flag this as an elevated-risk pattern. We keep clear records of each preorder’s charge date, estimated ship date, and any delay communications. If you have a billing concern, we ask that you contact us at simon@kimpops.co first — we’re able to resolve most issues (refunds, cancellations, order status) faster directly than through a card dispute, and initiating a chargeback while an order is still in a valid production window may delay resolution.

Questions about a specific preorder can be sent to simon@kimpops.co with your order number.