Last updated: August 17, 2026
For canceling a pre-order that hasn't shipped yet, see our Preorder Policy — this page covers refunds on delivered orders.
Our 30-Day Happiness Guarantee
We want every KIMPOPS customer to love their experience. If you’re not happy with your order, let us know within 30 days of delivery and we’ll make it right.
How to request a refund
Email us at simon@kimpops.co with your order number and a quick note about your experience. You don’t need to send the product back. Refunds are issued to the original payment method within 5–10 business days of approval.
Damaged or incorrect orders
If your order arrives damaged, crushed, or incorrect, please email us within 14 days of delivery with a photo so we can make it right with a replacement or refund.
Exceptions
Refunds are limited to one per customer per 30-day period. We reserve the right to decline refund requests in cases of suspected abuse.
